General Questions

What payment methods can I use?

Hush Puppies accepts the following forms of payment only:

Visa
Master Card
Discover
American Express
Hush Puppies e-Gift Card
PayPal
Afterpay

Please note: To place an order at HushPuppies.com, your billing address must be within the United States. We cannot accept orders placed with international bank credit cards or billing addresses

What is an authorization hold?

If you recently placed or attempted to place an order, what you are seeing on your bank account is an authorization or a "pending charge". This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity.

If your order was declined*, denied, or canceled this authorization will clear on its own (depending on your bank, anywhere from 1-8 business days). If your order is successful, the authorization will turn into a charge once your order ships. If your order is delayed for any reason, the authorization may clear within a few days then come back as a charge once your order ships.

Please only click the “Place Order” button once to avoid multiple authorizations. After you place your order, your credit card's issuing bank will place an authorization hold on your account for the entire amount of the purchase. This is only a pre-authorization and not a charge. You are charged only when the merchandise ships.

*The most common reason for a failed transaction is that the billing address entered does not match the billing address for the debit/check/credit card/gift card being used for payment. Hush Puppies Address Verification System (AVS) security measures will reject any transaction for a billing address mismatch. Please make sure your billing address matches what your bank has on file for your card. If you are still having issues placing your order, please visit: Why is my order not going through?

More on Authorization Holds

An authorization hold (also card authorization, preauthorization, or preauth) is the practice within the banking industry of authorizing electronic transactions done with a debit card or credit card and holding this balance as unavailable either until the merchant clears the transaction (also called settlement), or the hold "falls off." Debit card authorization holds can fall off the account (thus rendering the balance available again) anywhere from 1–8 days after the transaction date depending on the bank's policy. Credit card holds may last as long as 30 days, depending on the issuing bank.

Hush Puppies does not have the capability nor is obligated to release the bank's temporary hold on authorized funds.

Hush Puppies can not be held responsible for the policies of the customer's banking institution regarding the holding of authorized funds.

Please note that authorization fund holds last for varying periods, depending on the issuing credit card company's policy. The period may last as little as three days or as long as several months. We strongly suggest that if such a situation arise, that the customer contact the issuing credit card company or bank directly.

Price Adjustments

Hush Puppies gladly honors a one-time price adjustment on merchandise per the following terms:

Must be ordered within 30 days.
The exact item (size, color) that was purchased must be available.
Must be requested during the time of a promotion. Price adjustments will not be honored after a promotion ends.

To obtain a price adjustment on an online purchase please send an email to customerservice@hushpuppies.com before the promotion ends. Please include your order number in your email message. If you meet the terms, we will refund you the difference in your original form of payment.

Please be advised that we currently process privacy requests solely for individuals residing in the United States and Canada. Should you have any inquiries or require assistance, please do not hesitate to contact our support team.