Returns & Exchanges

Brighter Returns.

Returns just got wayyy easier! Order on HushPuppies.com and you
can now return your Hush Puppies at any DSW retail store across
the U.S. or send them back to us for free.

Returns Policy

You may return merchandise purchased on HushPuppies.com at a U.S. DSW store or to Hush Puppies for any reason within 30 days of the original purchase date to receive a full refund via your original form of payment. In order to receive a refund, returned merchandise must be unworn and in the original packaging. Additional terms and conditions applicable to returns of merchandise include:

  • Merchandise received as a gift may be returned. If returned in a DSW store, any funds credited will be issued on a DSW merchandise credit.
  • DSW stores cannot refund to a HushPuppies.com gift card, PayPal account or any other third-party payment option.
  • Returns made at a DSW store without the order confirmation or shipping confirmation email will be issued a DSW merchandise credit equal to the current selling price of the merchandise. DSW may limit the number of returns permitted without the order confirmation or shipping confirmation email. Valid ID (driver's license, passport, military ID, or state issued photo ID card) is required for all returns without the order confirmation or shipping confirmation email.
  • Certain merchandise is marked as "FINAL SALE."" Merchandise marked as FINAL SALE may not be returned for any reason.
  • DSW Reserves the right to limit returns regardless of receipt.

Damaged Or Defective Product

We are sorry you are experiencing an issue with your product! To help expedite your concern, please see the general guidelines below.

Definition of a defective product: A Defective Product is an imperfection in a product that has a manufacturing or design defect.

Examples of what is not considered defective:

  • Worn stitching, worn soles or frayed webbing due to normal wear
  • Damage that is a result from misuse, normal wear and tear or damage occurred during storage
  • Broken or damaged laces, lace retention devices and worn soles
  • Product acquired from aftermarket sources such as online auction sites, liquidators, consignment shops, private sellers and salesman samples
  • Improper fit. Fit is the responsibility of the owner and should be assured within return window
  • Comfort issues

If you feel your product is defective as a result of a manufacturing or design defect, please fill out a defective order form.

Fill Out a Defective Order Form

Contact us

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Phone

1-866-699-7365
Monday-Friday 8am-9pm ET
Saturday-Sunday 9am-6pm ET