Frequently Asked Questions

1. About Your Shopping Cart
2. Methods of Payment
3. Sales Tax
4. Shipping and Availability
5. Free Returns
6. What if you think that you have defective footwear?
7. International Shipments


1. About Your Shopping Cart

When you place an item in your shopping cart, you are not obligated to buy it.

You can choose to place the order right away or keep shopping.

Prior to placing order, you can add or remove as many items as you choose.

Once you are ready to place your order, simply go to your shopping cart and click on the "Continue to Checkout" button.

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2. Methods of Payment

We accept American Express, MasterCard, Visa and Visa Debit for payment for all online orders.

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3. Sales Tax

Federal, Provincial or any other applicable taxes will be calculated and added to your Order. The taxes will appear on your online order form and on the invoice included with your order.

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4. Shipping and Availability

Although we make every effort to fulfill each order, from time to time certain items may be unavailable. Should this occur, we will contact you via email or phone.

The item is canceled from your order and your credit card will be refunded for the stock out item. Substitutions are not automatically made to your order.

You can expect to receive your shipment within 2-8 business days.

Shipping is free.

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5. Free Returns

We will gladly accept your return of UNWORN merchandise within 30 days from the date of purchase and provide you with a full refund, excluding original shipping charges.

Returned footwear must be received at our warehouse in its original packaging and condition within 30 days from the date you received it.  Once returned footwear is received in our warehouse, it may take 5 to 10 business days for your refund to be processed.

If you do not have access to a printer, simply go to your Canada Post outlet and provide them with our Policy Return Number PR260586 as well your Order Confirmation Number and they will provide you with a Return Label.

To create your Canada Post Label, please follow below steps:

STEP 1:  Copy the link below and paste it into the browser’s address bar to access a Return Label. 

http://www.canadapost.ca/cpotools/apps/prse/label?policyId=PR260586&LOCALE=en

Canada Post will e-mail you your tracking number; please retain this number should you need to track your shipment.

Each label you print from our website contains a unique Canada Post tracking number. These are intended for a single use only.  If an attempt is made to reuse the label for a subsequent return, the package will not be delivered to the destination.

Please be certain to print a new label each time you return a package.

STEP 2:  Pack the item to be returned securely in the original packaging and include a print of the Order Confirmation. On the Order Confirmation, please highlight the item(s) you are returning and note the reason for your return.

STEP 3: Affix the Easy Return Canada Post label to the package, covering the original shipping label and take it to your local Canada Post Office for shipping.

*Please note that items purchased on our website cannot be returned to retail stores.

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6. What if you think that you have defective footwear?

What if you think that you have defective footwear? If you are dissatisfied with our product and feel there may be a defect, please send us an email at hushpuppiescanada@wwwinc.com with all of the information listed below or please feel free to call us at: 1-888-214-0516 during our business hours: Monday to Friday from 8:30AM TO 5:00PM (Eastern Time).

Items with excessive wear and tear, material breakdown from extended time and/or use, or improper care will not be considered for warranty. Once your request has been processed we will contact you via email with a Return Authorization number and instructions on how to send us your product for inspection. Please allow up to two weeks for your return to be processed.

Information needed to process request:

First Name
Last Name
Address
Daytime Phone number
Email Address
Stock# (usually a 5 or 6 digit number preceded by a letter)
Name of Style (if known)
Size
Width
When was item purchased
Reason for return

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7. International Shipments

Unfortunately, we cannot provide online shopping to customers residing outside of Canada.

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